Privacy Policy

Last Updated: January 16, 2025

At SoftShifting Packers and Movers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services or visit our website.

1. Information We Collect

Personal Information:

• Name, email address, and phone number
• Pickup and delivery addresses
• Payment information
• Identification documents (for verification purposes)
• Communication preferences

Service-Related Information:

• Inventory details of items to be moved
• Moving dates and service requirements
• Special handling instructions
• Insurance and valuation information

Automatically Collected Information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on site
• Referral source and exit pages
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process bookings, coordinate moves, and provide requested services
• Communication: To send confirmations, updates, and respond to inquiries
• Payment Processing: To process transactions and send receipts
• Service Improvement: To analyze usage patterns and improve our services
• Marketing: To send promotional offers and newsletters (with your consent)
• Compliance: To comply with legal obligations and resolve disputes
• Safety: To ensure the safety and security of our services

3. Information Sharing and Disclosure

We may share your information with:

Service Partners:

• Verified moving partners who execute your relocation
• Insurance providers for coverage purposes
• Payment processors for transaction handling

Legal Requirements:

• When required by law or legal process
• To protect our rights, property, or safety
• To prevent fraud or security threats

Business Transfers:

• In connection with mergers, acquisitions, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers with firewall protection
• Regular security audits and updates
• Access controls and authentication protocols
• Employee training on data protection
• Secure payment processing systems

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze site traffic and usage patterns
• Personalize content and advertising
• Improve website functionality

You can control cookie preferences through your browser settings. However, disabling cookies may affect certain website features.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request transfer of your data
• Objection: Object to certain data processing activities

To exercise these rights, contact us at privacy@softshifting.com

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Typically, we retain customer data for 7 years after the last service or as required by law.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

10. International Data Transfers

For international relocations, your data may be transferred to countries outside India. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or website notice. The "Last Updated" date at the top indicates when the policy was last revised.

12. Contact Us

For privacy-related questions, concerns, or requests, please contact:

13. Consent

By using our services or website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our services.